Q. I would like to know about stock availability.
Stock availability will be displayed in each product detail page.
Q. I cannot find products that were sold before.
If you would like to know the arrival schedule of out-of-stock products, please contact us at firstname.lastname@example.org.
It is partly due to the end of a sale period.
Q. Are several packages for one order accepted?
In this case, those products are not available any more.
Usually, it is not accepted because we pack and ship products depending on the number of orders.
Q. How are my products packaged?
However, we might pack and ship several packages when you place an order for a lot of products at once; on the other hand, we might make one package when you place several orders.
We use water-shedding paper bags or cardboards for packaging.
Q. Are gift services available?
(We appreciate your cooperative understanding of this simple packaging.)
We also use packaging materials for fragile products.
We do not offer gift services because packages might be opened by customs during the shipment.
Q. I would like to return my order.
According to our Return Policy, please note that you should contact us within 10 days after you receive your order.
After 10 days, we don’t accept returns for any other reasons than defects and damages.
Returns/exchanges are only acceptable in the following cases;
a) The merchandise is different from your order.
b) The merchandise is defective.
c) The merchandise is broken or damaged.
In the case of returns due to such reasons, the amount that you paid us will be refunded.
For returns and exchanges for any other reasons, such as difference in size and appearances, the customer will pay the return fee.
If you have any questions with your order, please contact us at email@example.com. with your order number.